Please review the below policy information and confirm that the cover chosen is appropriate for your needs.
Plumbing - toilets not flushing, leaks from toilet, hot and cold-water cylinders and tanks and central heating water pipes
Drainage - blockages or damage to waste pipes. Blocked bath, sink, toilet or external drainage
Failure of Internal Electrics - failure of all sockets or lighting on one or more floors
Security - Broken and cracked windows, lost or damaged keys.
Primary heating source - including storage heaters.
What's not included:
Repairs to the water supply pipe that connects your house to the mains - your water company may provide a free or subsidised repairs service
Repairs to your roof - this may be covered by your NHBC guarantee or building insurance
Gas boilers or gas supply pipe repairs.
£7.99 / Per Month
OR £95.88 ANNUALLY
Things you should know:
What does the price include?
Prices include Insurance Premium Tax (IPT). The policy is a 12-month policy and can be paid in full or 12 monthly instalments.
When does the cover start?
The cover starts immediately as there is no exclusion period.
What to do if you have a home emergency...
Check that the circumstances of the claim are covered by this policy.
Telephone immediately stating your policy number on 0345 304 0411.
What exclusions or limitations of the policy are there?
For homes 2 -10 years old only.
This cover is for the home that is your permanent residence.
Any claims must be made within 24 hours of discovery.
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
What happens after the first year?
The price will not increase at first renewal even if you have made a claim. If you pay by credit/debit card your cover will automatically renew unless you tell us otherwise.
Who provides this cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA’s Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 – 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).
This policy is sold, arranged and administered by npa24:7 which is a trading name of Nationwide Property Assistance Limited, 210-222 Hagley Road West, Oldbury, B68 0NP (registered in England company no. 08964573 - VAT No: 183 1335 21) which is authorised and regulated by the Financial Conduct Authority (FCA) for insurance mediation activity under Financial Services Register number 659799. The regulatory status of IPA and npa24:7 can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).
npa24:7 and Home Emergency Experts are trading name of Nationwide Property Assistance Limited, 210-222 Hagley Road West, Oldbury, B68 0NP (registered in England company no. 08964573 - VAT No: 183 1335 21) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under Financial Services Register number 659799. The regulatory status of npa24:7 can be checked by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (call rates may vary).